MEMBER EXPERIENCE

GRIEVANCE REDRESSAL

Every Complaint you make disappoints us because of the experience or perception you must have had. However, we see it as an opportunity to change ‘What we can’ and ‘What we must’, in our endeavor to continue enhancing your experience. Please refer to the following levels of escalations to raise your concerns:

FIRST TIME QUERY

  • To report any grievance, write to us from your registered Email Id along with the preferred time and number to contact you.
  • Send in your queries/grievances to [email protected]
  • Please expect a response from us within 2 working days.

FIRST TIME UNRESOLVED

  • If the query/grievance response is not satisfactory, reach out to Mr. Ravi Kumar, General Manager, Centralized Customer Service.
  • Send in your queries/grievances to [email protected]
  • A response from us will reach you within 4 working days.

SECOND TIME UNRESOLVED

  • In case of failure in solving your query/grievance yet again, please contact Mr. Shyju Daniel, Head - Grievance Redressal
  • Send in your queries/grievances to [email protected]
  • A response and resolution from us will reach you within 4 working days.

FIRST TIME QUERY

  • To report any grievance, write to us from your registered Email Id along with the preferred time and number to contact you.
  • Send in your queries/grievances to [email protected]
  • Please expect a response from us within 2 working days.

FIRST TIME UNRESOLVED

  • If the query/grievance response is not satisfactory, reach out to our Mr. Ravi Kumar, General Manager, Centralized Customer Service.
  • Send in your queries/grievances to [email protected]
  • A response from us will reach you within 4 working days.

SECOND TIME UNRESOLVED

  • In case of failure in solving your query/grievance yet again, please contact Head - Grievance Redressal.
  • Send in your queries/grievances to [email protected]
  • A response and resolution from us will reach you within 4 working days.

JOIN THE CLUB

THANK YOU FOR YOUR DETAILS. OUR HOLIDAY ADVISOR WILL CALL YOU SOON