MEMBER EXPERIENCE

HOW TO EARN HFRP POINTS?

Refer your friend to Club Mahindra Bliss. When they sign up with us you earn HFRP reward points. You can earn 5000 HFRP points per referral.

Note: To above HFRP offers are for reference only and actual offers might change. Please login to the website to know current offer.

HOW TO USE HFRP POINTS?

Settle resort expenses: You can also convert HFRP points into Resort credit Vouchers (RCVs) and use them to take care of your resort expenses such as food & beverages, holiday activities, souvenirs, spa treatments and other comforts.

ASF WAIVE OFF

You can use your HFRP reward points to get a waiver on your Annual Subscription Fee (ASF).

  • The member must have any pending cancellation request or any dispute or any product price overdue in respect of Club Mahindra Bliss membership to be eligible for referral rewards.
  • Once a person referred by the member, becomes a member by successfully signing- up the Application Form and pays as per the payment plans opted and upon cleared payments, the member is eligible for the applicable reward offered.
  • If the membership is purchased by the referred person is cancelled or any request for cancellation is pending, the member would not be considered as eligible for referral rewards.
  • The Decision and Discretion of Mahindra Holidays in regard to the eligibility of member for being considered for referral awards is absolute and beyond contest.

WHAT IS RCI AND WHEN CAN YOU TAKE YOUR FIRST RCI HOLIDAY?

RCI opens a whole new world of holidaying opportunities before you! Its holiday network with over 2 million members across the world. We want you to have the very best holidaying experience in India and abroad. Club Mahindra and Bliss offers complimentary RCI membership that’s valid for a limited period.

Over affiliation with RCI also gives you amazing holiday opportunities! Enjoy complete access to the RCI exchange network, which includes over 4, 500 resorts worldwide.

Take a look at the Welcome letter to check the validity of your complimentary RCI membership. Your RCI enrollment will be processed once the down payment has been received

(same time as Holiday start date). After your enrollment is complete (within 45 days), you will receive your RCI membership kit. This kit will tell you all you need to know about using your RCI membership.

The terms and conditions sated in RCI membership will govern your membership relating to RCI holidays. We only facilitate the holidays through RCI.

HOW CAN YOU BOOK YOUR RCI HOLIDAYS?

Holidaying with RCI is an easy, hassle-free process. All you have got to do is call us on 180004192131. You could even log onto www.rci.com to learn all about the RCI and their hotels. The website will also give you answers to any holidaying details you might need. But, do remember to address all your emails to [email protected] So, Hurry! Get packing and start making wonderful moments with your loved ones on a dream holiday with RCI.

Note: When you make your request .you’ve got to pay exchange fee that RCI charges. This fee will vary depending on the type of exchange, season and apartment of the confirmed holiday.

PLANNING YOUR RCI HOLIDAY?

Holidaying with RCI is easy and convenient. So, get packing and begin a lifetime of wonderful holidays.

We have 2 types of RCI holidays:

  • Standard exchange - For these, you need to deposit (exchange) your points from the membership.
  • Bonus week exchange – In this case, you simply buy the week without depositing points from your Club Mahindra Bliss membership.

You’ll have to give RCI the following details:

  • Your RCI membership number.
  • Multiple choices of destinations and dates you’d like to holiday at.
  • Your credit card number to book space or to start a search for a preferred destination. You may make payments by demand draft. But, the search/booking in this case however, starts only after the payment has been realized.

GIFTING YOUR RCI HOLIDAY TO A FRIEND OR FAMILY MEMBER

Friends and family are always there for us. Well, we’re now giving you the opportunity to give back. Go ahead and gift your friends wonderful holidays up to two years. RCI gives you the chance to spread holiday happiness and gift your loved ones a holiday they’ll treasure forever. RCI will send you a Guest certificate that you can send to your friend. All you have to do is pay a nominal guest certificate charge. Go ahead and get in touch with RCI to avail the same.

Remember, your friend must present the Holiday Confirmation Voucher & Guest certificate when s/he checks in.

DOCUMENTS NEEDED WHILE CHECKING INTO AN RCI AFFILIATED RESORT

Remember to keep your confirmation Voucher and your RCI membership card handy while checking in.

THE PERIOD OF YOUR RCI MEMBERSHIP

We’re offering you so much more than just a holiday experience at our resorts. In addition to the Club Mahindra Bliss membership, we also give you a complimentary RCI membership (valid for a limited period).

WHEN CAN I START HOLIDAYING?

You can start holidaying immediately upon down payment realization.

CAN MY FRIEND AND FAMILY JOIN ME ON MY HOLIDAY?

Your friend and family are welcome to accompany you on your holiday, as long as either the applicant or co-applicant is also travelling.

CAN MY SPOUSE TRAVEL ALONG WITH MY KIDS?

Yes, your spouse can travel with your kids.

IS THERE SEASON RESTRICTION AGAINST MY PRODUCT?

Bliss members can holiday in Peak and Off-peak season. However, they cannot holiday on certain dates denoted as purple season.

HOW MANY DAYS IN ADVANCE CAN I BOOK MY HOLIDAY?

You can book 4months in advance which includes the current month. For example, reservations for 1st January 2017(1st to 31st) opens on 1st October2016.

ARE EXTRA POINTS DEBITED WHEN I BOOK A HOLIDAY DURING PUBLIC OR FESTIVE SEASON?

The points will be debited equivalent to “weekend” as stated in Points Burn Table (Membership Points Planner (MPP)).

CAN I TRANSFER MY MEMBERSHIP TO MY SON OR DAUGHTER?

No, this product is specifically designed for a certain segment of members hence it cannot be transferred to your son or daughter.

DO I LOSE ANY POINTS IN CASE I CANCEL MY HOLIDAYS?

It depends on the time you cancel the reservation. Please find below the holiday cancellation table for your reference:

  • If you cancel your holiday 30 days before to check-in date, at least 100 % of points will be credited to your account
  • If you cancel your holiday 29 to 16 days prior to check-in date, at least 50 % of points will be credited to your account.
  • If you cancel your holiday less than 16 days prior to the check-in date, your holiday will be considered ‘used’ and zero points will be credited to your account.

IF I MOVE ABROAD, CAN I CONTINUE TO AVAIL THE SERVICES? HOW?

You will always be a part of the Club Mahindra Bliss family, no matter where you are. Even if you move out abroad, your membership with us can continue perfectly.

ARE PETS ALLOWED AT THE RESORTS?

We love animals. But pets aren’t allowed at the resorts.

WHAT IS THE ANNUAL SUBSCRIPTION FEE (ASF)? WHEN DO I PAY IT?

We’re always trying to grow and give you better holiday experiences. But, we need your help too. The ASF, that’s payable every year, is used for maintenance of our resorts, its amenities and to give you great service so that you can enjoy your holiday. Some formalities must be taken care of. Don’t forget that you must pay your ASF whether you use your entitlement or not. It’s due on your holiday start date. ASF is likely to increase annually based on inflation rates and the increase is based on weighted average inflation on the basis of Consumer Price Index (CPI) & Wholesale Price Index (WPI) indices.

Note: We’re making holidaying so much easier now! Use the online payment facility (website/ IVRS) to pay your ASF. Do remember to pay your ASF so you can continue holidaying with us. If you want to advance your holiday entitlements, you can do that too. Just remember to pay your ASF upfront. ASF will be charged based on the weighted average inflation and on the basis of Wholesale Price Index and Consumer price Index. In the event of advance of holiday by member, the ASF for the years advanced is payable by the member at the time of advancing at the rates prevailing on the date of request. However in the event if the ASF amount of the advanced holidays increases in the following year, then the member advancing the holiday shall be liable to remit the difference by which the amount of ASF payable for the advanced year has been increased /decreased.

WHAT DOES “APARTMENT TYPE” MEAN AND WHAT ARE ITS IMPLICATIONS?

The “Apartment type” stands for the nature of accommodation under the Club Mahindra Bliss Membership. We endeavor to provide our Members with a Studio Apartment which can cater to 3 adults or a family of 2 adults and two children below 12 years of age. Therefore, the smallest “Apartment type” is the Studio and, 1 Bed Room is larger than Studio and 2 Bed Room is larger than a 1 Bed Room. The maximum number of persons allowed in a 2 Bed Room Apartment is 6 Adults, that of a one Bed Room Apartment is 4 Adults.

WHY DO YOU RESTRICT CHANGE OF NAME AFTER BOOKING CONFIRMATION?

For security reasons & to avoid misuse of your membership by travel agents, any name change once a booking is confirmed is not entertained. To change name of person travelling, you have to cancel the current reservation and rebook the holiday subject to availability of rooms.

WHY SHOULD I BOOK A MINIMUM OF 3 NIGHTS?

This rule has always been part of the product policy & it is to ensure that all members have an opportunity to holiday & experience the holiday to the maximum extent possible.

We only have less than 3 hours to ensure that all the rooms are cleaned before handing it over to the next guest. Hence minimizing the number of check-ins results in a smoother & better check-in experience. Also considering the time it takes to reach our resort locations, we have seen that at least 3 days are required to enjoy both the facilities we offer at the resort & giving you the time to explore other tourist attractions near the resort in a hassle free manner.

WHY DO YOU LAPSE MY HOLIDAY?

Lapsing has been a part of the product policy since the beginning. While we understand that there are chances that you are unable to take a holiday during a particular year, we have provided you the privilege for accumulating up to 3 years of inventory including the current entitlement. Anything more than this would get automatically lapsed.

WHY DON'T YOU ALLOW MORE THAN 2 ADULTS IN A HOTEL UNIT (HU) APARTMENT?

As per the standards every apartment is designed with a certain occupancy level for a comfortable stay. So we suggest booking the apartments based on the number of people travelling for a comforted holiday as per your apartment eligibility.

WHAT ARE PRIVILEGES AND HOW ARE THEY DIFFERENT FROM BASIC “ENTITLEMENT”?

The Privileges to the Memberships are certain flexibilities which enhance the utility value of the Membership enabling the Members to use the “Entitlement” and have facilities like Splitting of Holidays, Exchange (CMHM Exchanges and RCI Exchanges), Advancing and Accumulation of Holidays. These facilities are available in the terms and conditions of the Membership and also in the Reservation Rules, as amended from time to time, and have been explained in greater details herein below. These facilities/privileges being over and above the basic “Entitlement” of the Membership is extended in as much as and to the extent basic “Entitlement” continues to be ensured to all the Members and may be suitably restricted.

CAN I TRANSFER MY MEMBERSHIP AND HOW CAN IT BE DONE?

Transfer is possible provided the Membership Price has been paid in full and there are no dues in the Membership. Also 5 years must have been completed after taking the Membership. You will have to submit necessary documents like the original Certificate, Membership Card, Authorization Letter and such fees as stated by Mahindra Holidays in this regard

WHAT IS ACCESS FEE AND WHY IS IT CHARGED?

We wish to point out that Access fee is chargeable for Non Club Mahindra Notified Resort and for Resorts located outside India and not for Club Mahindra Notified Resorts. The List of Notified Resorts and Non Club Mahindra Notified Resorts are available in the web site and we request you to go through the same.

HOW TO EARN HFRP POINTS?

Refer your friend to Club Mahindra Bliss. When they sign up with us you earn HFRP reward points. You can earn 5000 HFRP points per referral.

Note: To above HFRP offers are for reference only and actual offers might change. Please login to the website to know current offer.

HOW TO USE HFRP POINTS?

Settle resort expenses: You can also convert HFRP points into Resort credit Vouchers (RCVs) and use them to take care of your resort expenses such as food & beverages, holiday activities, souvenirs, spa treatments and other comforts.

ASF WAIVE OFF

You can use your HFRP reward points to get a waiver on your Annual Subscription Fee (ASF).

  • The member must have any pending cancellation request or any dispute or any product price overdue in respect of Club Mahindra Bliss membership to be eligible for referral rewards.
  • Once a person referred by the member, becomes a member by successfully signing- up the Application Form and pays as per the payment plans opted and upon cleared payments, the member is eligible for the applicable reward offered.
  • If the membership is purchased by the referred person is cancelled or any request for cancellation is pending, the member would not be considered as eligible for referral rewards.
  • The Decision and Discretion of Mahindra Holidays in regard to the eligibility of member for being considered for referral awards is absolute and beyond contest.

WHAT IS RCI AND WHEN CAN YOU TAKE YOUR FIRST RCI HOLIDAY?

RCI opens a whole new world of holidaying opportunities before you! Its holiday network with over 2 million members across the world. We want you to have the very best holidaying experience in India and abroad. Club Mahindra and Bliss offers complimentary RCI membership that’s valid for a limited period.

Over affiliation with RCI also gives you amazing holiday opportunities! Enjoy complete access to the RCI exchange network, which includes over 4, 500 resorts worldwide.

Take a look at the Welcome letter to check the validity of your complimentary RCI membership. Your RCI enrollment will be processed once the down payment has been received

(same time as Holiday start date). After your enrollment is complete (within 45 days), you will receive your RCI membership kit. This kit will tell you all you need to know about using your RCI membership.

The terms and conditions sated in RCI membership will govern your membership relating to RCI holidays. We only facilitate the holidays through RCI.

HOW CAN YOU BOOK YOUR RCI HOLIDAYS?

Holidaying with RCI is an easy, hassle-free process. All you have got to do is call us on 180004192131. You could even log onto www.rci.com to learn all about the RCI and their hotels. The website will also give you answers to any holidaying details you might need. But, do remember to address all your emails to [email protected] So, Hurry! Get packing and start making wonderful moments with your loved ones on a dream holiday with RCI.

Note: When you make your request .you’ve got to pay exchange fee that RCI charges. This fee will vary depending on the type of exchange, season and apartment of the confirmed holiday.

PLANNING YOUR RCI HOLIDAY?

Holidaying with RCI is easy and convenient. So, get packing and begin a lifetime of wonderful holidays.

We have 2 types of RCI holidays:

  • Standard exchange - For these, you need to deposit (exchange) your points from the membership.
  • Bonus week exchange – In this case, you simply buy the week without depositing points from your Club Mahindra Bliss membership.

You’ll have to give RCI the following details:

  • Your RCI membership number.
  • Multiple choices of destinations and dates you’d like to holiday at.
  • Your credit card number to book space or to start a search for a preferred destination. You may make payments by demand draft. But, the search/booking in this case however, starts only after the payment has been realized.

GIFTING YOUR RCI HOLIDAY TO A FRIEND OR FAMILY MEMBER

Friends and family are always there for us. Well, we’re now giving you the opportunity to give back. Go ahead and gift your friends wonderful holidays up to two years. RCI gives you the chance to spread holiday happiness and gift your loved ones a holiday they’ll treasure forever. RCI will send you a Guest certificate that you can send to your friend. All you have to do is pay a nominal guest certificate charge. Go ahead and get in touch with RCI to avail the same.

Remember, your friend must present the Holiday Confirmation Voucher & Guest certificate when s/he checks in.

DOCUMENTS NEEDED WHILE CHECKING INTO AN RCI AFFILIATED RESORT

Remember to keep your confirmation Voucher and your RCI membership card handy while checking in.

THE PERIOD OF YOUR RCI MEMBERSHIP

We’re offering you so much more than just a holiday experience at our resorts. In addition to the Club Mahindra Bliss membership, we also give you a complimentary RCI membership (valid for a limited period).

WHEN CAN I START HOLIDAYING?

You can start holidaying immediately upon down payment realization.

CAN MY FRIEND AND FAMILY JOIN ME ON MY HOLIDAY?

Your friend and family are welcome to accompany you on your holiday, as long as either the applicant or co-applicant is also travelling.

CAN MY SPOUSE TRAVEL ALONG WITH MY KIDS?

Yes, your spouse can travel with your kids.

IS THERE SEASON RESTRICTION AGAINST MY PRODUCT?

Bliss members can holiday in Peak and Off-peak season. However, they cannot holiday on certain dates denoted as purple season.

HOW MANY DAYS IN ADVANCE CAN I BOOK MY HOLIDAY?

You can book 4months in advance which includes the current month. For example, reservations for 1st January 2017(1st to 31st) opens on 1st October2016.

ARE EXTRA POINTS DEBITED WHEN I BOOK A HOLIDAY DURING PUBLIC OR FESTIVE SEASON?

The points will be debited equivalent to “weekend” as stated in Points Burn Table (Membership Points Planner (MPP)).

CAN I TRANSFER MY MEMBERSHIP TO MY SON OR DAUGHTER?

No, this product is specifically designed for a certain segment of members hence it cannot be transferred to your son or daughter.

DO I LOSE ANY POINTS IN CASE I CANCEL MY HOLIDAYS?

It depends on the time you cancel the reservation. Please find below the holiday cancellation table for your reference:

  • If you cancel your holiday 30 days before to check-in date, at least 100 % of points will be credited to your account
  • If you cancel your holiday 29 to 16 days prior to check-in date, at least 50 % of points will be credited to your account.
  • If you cancel your holiday less than 16 days prior to the check-in date, your holiday will be considered ‘used’ and zero points will be credited to your account.

IF I MOVE ABROAD, CAN I CONTINUE TO AVAIL THE SERVICES? HOW?

You will always be a part of the Club Mahindra Bliss family, no matter where you are. Even if you move out abroad, your membership with us can continue perfectly.

ARE PETS ALLOWED AT THE RESORTS?

We love animals. But pets aren’t allowed at the resorts.

WHAT IS THE ANNUAL SUBSCRIPTION FEE (ASF)? WHEN DO I PAY IT?

We’re always trying to grow and give you better holiday experiences. But, we need your help too. The ASF, that’s payable every year, is used for maintenance of our resorts, its amenities and to give you great service so that you can enjoy your holiday. Some formalities must be taken care of. Don’t forget that you must pay your ASF whether you use your entitlement or not. It’s due on your holiday start date. ASF is likely to increase annually based on inflation rates and the increase is based on weighted average inflation on the basis of Consumer Price Index (CPI) & Wholesale Price Index (WPI) indices.

Note: We’re making holidaying so much easier now! Use the online payment facility (website/ IVRS) to pay your ASF. Do remember to pay your ASF so you can continue holidaying with us. If you want to advance your holiday entitlements, you can do that too. Just remember to pay your ASF upfront. ASF will be charged based on the weighted average inflation and on the basis of Wholesale Price Index and Consumer price Index. In the event of advance of holiday by member, the ASF for the years advanced is payable by the member at the time of advancing at the rates prevailing on the date of request. However in the event if the ASF amount of the advanced holidays increases in the following year, then the member advancing the holiday shall be liable to remit the difference by which the amount of ASF payable for the advanced year has been increased /decreased.

WHAT DOES “APARTMENT TYPE” MEAN AND WHAT ARE ITS IMPLICATIONS?

The “Apartment type” stands for the nature of accommodation under the Club Mahindra Bliss Membership. We endeavor to provide our Members with a Studio Apartment which can cater to 3 adults or a family of 2 adults and two children below 12 years of age. Therefore, the smallest “Apartment type” is the Studio and, 1 Bed Room is larger than Studio and 2 Bed Room is larger than a 1 Bed Room. The maximum number of persons allowed in a 2 Bed Room Apartment is 6 Adults, that of a one Bed Room Apartment is 4 Adults.

WHY DO YOU RESTRICT CHANGE OF NAME AFTER BOOKING CONFIRMATION?

For security reasons & to avoid misuse of your membership by travel agents, any name change once a booking is confirmed is not entertained. To change name of person travelling, you have to cancel the current reservation and rebook the holiday subject to availability of rooms.

WHY SHOULD I BOOK A MINIMUM OF 3 NIGHTS?

This rule has always been part of the product policy & it is to ensure that all members have an opportunity to holiday & experience the holiday to the maximum extent possible.

We only have less than 3 hours to ensure that all the rooms are cleaned before handing it over to the next guest. Hence minimizing the number of check-ins results in a smoother & better check-in experience. Also considering the time it takes to reach our resort locations, we have seen that at least 3 days are required to enjoy both the facilities we offer at the resort & giving you the time to explore other tourist attractions near the resort in a hassle free manner.

WHY DO YOU LAPSE MY HOLIDAY?

Lapsing has been a part of the product policy since the beginning. While we understand that there are chances that you are unable to take a holiday during a particular year, we have provided you the privilege for accumulating up to 3 years of inventory including the current entitlement. Anything more than this would get automatically lapsed.

WHY DON'T YOU ALLOW MORE THAN 2 ADULTS IN A HOTEL UNIT (HU) APARTMENT?

As per the standards every apartment is designed with a certain occupancy level for a comfortable stay. So we suggest booking the apartments based on the number of people travelling for a comforted holiday as per your apartment eligibility.

WHAT ARE PRIVILEGES AND HOW ARE THEY DIFFERENT FROM BASIC “ENTITLEMENT”?

The Privileges to the Memberships are certain flexibilities which enhance the utility value of the Membership enabling the Members to use the “Entitlement” and have facilities like Splitting of Holidays, Exchange (CMHM Exchanges and RCI Exchanges), Advancing and Accumulation of Holidays. These facilities are available in the terms and conditions of the Membership and also in the Reservation Rules, as amended from time to time, and have been explained in greater details herein below. These facilities/privileges being over and above the basic “Entitlement” of the Membership is extended in as much as and to the extent basic “Entitlement” continues to be ensured to all the Members and may be suitably restricted.

CAN I TRANSFER MY MEMBERSHIP AND HOW CAN IT BE DONE?

Transfer is possible provided the Membership Price has been paid in full and there are no dues in the Membership. Also 5 years must have been completed after taking the Membership. You will have to submit necessary documents like the original Certificate, Membership Card, Authorization Letter and such fees as stated by Mahindra Holidays in this regard

WHAT IS ACCESS FEE AND WHY IS IT CHARGED?

We wish to point out that Access fee is chargeable for Non Club Mahindra Notified Resort and for Resorts located outside India and not for Club Mahindra Notified Resorts. The List of Notified Resorts and Non Club Mahindra Notified Resorts are available in the web site and we request you to go through the same.

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THANK YOU FOR YOUR DETAILS. OUR HOLIDAY ADVISOR WILL CALL YOU SOON